This Service Level Agreement (SLA) outlines Shevtron’s commitments for all services:
Availability: Service providers available during agreed hours, with 95% uptime for sessions and support.
Response Time: Inquiries responded to within 48 hours; deliverables on timeline or extended mutually.
Performance Metrics: 80%+ client satisfaction; outcomes tied to P&L impacts like revenue velocity or margin optimization.
Confidentiality: Data protected per relevant laws and compliance, NDA standard.
*This is a summary, full SLA upon engagement.
Pragmatic focus on repeatable systems and P&L impact, with pilots for quick proof.
Mostly virtual, in-person if needed.
Yes, mutual adjustments per SLA.
Fixed Pricing for listed services with tiered plans, for custom services final quote given post-discovery.
We measure success with Deliverables, KPIs and mutually agreed performance level for custom projects.Â
Yes, as per our Terms and Conditions and if applicable with Refunds.
Share your goals and constraints and we’ll provide a tailored roadmap, cost outline, and measurable success criteria.
Suite 306 – Columbus Tower
Frir Town, Saddar, Karachi
Pakistan.