shevtron CSPO
Khalid AM.
Khalid is the Chief Service & Product Officer at Shevtron, responsible for unifying product, service design and customer success into a single growth engine. He focuses on creating frictionless user journeys, shipping high-value product features quickly and building service models that turn customers into long-term advocates.
Experience & Education
Education
2012 - 2016
American University of Beirut
MBA (Product Strategy & Innovation)
Professional Experience
2024 - Current
Shevtron
Strong track record of launching successful subscription products and implementing scalable support & professional services models.
Responsibilities
- Define and own the product & service strategy, roadmaps and KPIs (NRR, ARR expansion, retention, CSAT).
- Lead and align Product Management, UX/Design, Customer Success and Professional Services teams.
- Drive user research, product discovery and data-informed prioritization to deliver outcomes customers value.
- Design scalable onboarding, support and premium service offerings to maximize lifetime value.
- Implement Agile practices and OKR frameworks to speed delivery while maintaining product quality.
- Collaborate with CTO, CPPO, CMO and CFO to ensure product-market fit and commercial viability.
- Own release planning, go-to-market readiness and post-launch performance tracking.
- Mentor product and customer-facing leaders; build culture focused on empathy, experimentation and measurable impact.
- Oversee strategic partnerships and integrations that enhance product value and widen market reach.