Refund and Returns Policy

Overview

Last Updated: [15 Sept, 2025]

At Shevtron, we value our clients and strive to deliver high-quality AI and digital marketing services. Please read our Refund Policy carefully before purchasing our services. By engaging with our services, you agree to the following terms.

1. General Policy

• Due to the nature of digital, consulting, and AI-driven services, all payments made to us are non-refundable once the project has started or access to deliverables has been granted.
• Refunds may only be considered in specific cases as outlined below.

2. Eligibility for Refunds

Refunds may be granted under the following circumstances:

1. Duplicate Payment – If you were charged twice by mistake, we will process a refund for the duplicate charge.
2. Service Not Rendered – If we are unable to initiate the agreed service due to reasons on our side, you may request a full refund.
3. Technical Errors – If a payment processing error occurs due to our systems, the incorrect charge will be refunded.

3. Non-Refundable Cases

Refunds will not be issued in the following cases:

• Change of mind after purchase.
• Client delays, lack of communication, or failure to provide required materials.
• Completed or partially completed work where time and resources have already been allocated.
• Dissatisfaction based on subjective expectations (e.g., preference over design style, creative direction), unless the service delivered is clearly inconsistent with the agreed scope.
• Third-party costs (e.g., ad spend, software subscriptions, hosting fees) as these are billed directly by third-party providers.

4. Project Cancellation

• If a client wishes to cancel a project before work has started, a partial refund may be considered after deducting administrative and consultation costs.
• If the project has already begun, no refund will be issued.

5. Chargebacks

• Clients agree not to initiate chargebacks through their bank or credit card provider without first contacting us to resolve the issue.
• Unauthorized chargebacks will be considered a breach of contract, and we reserve the right to pursue legal action to recover funds and associated costs.

6. How to Request a Refund

To request a refund (if eligible), please contact us at:

📧 [info@shevtron.com]
📞 [+92 331 477 7869]

Include:

• Your full name
• Invoice or payment reference number
• Reason for refund request

Our team will review your request and respond within 7–10 business days.

7. Amendments

We reserve the right to update or modify this Refund Policy at any time. Updates will be posted on this page with a revised “Last Updated” date..